Book a demo

Cloud Call Center

Start your Free Trial

RP Digital Phone Call Center Solutions is a comprehensive package designed around the specific requirements of a modern call center.

The Cloud based system is a combination of all the features that are required to effectively manage your calls. Call conferencing, routing, IVR and many more.

Development Image
Development Image

Benefits of RP Digital Phone Call Center Solution

Easy to Set-up and
Activate

The call center solution we provide is innovative, easy to implement and best in class, with the latest and most modern features required for call management solutions.

Agent’s Performance
Insights

Track and record conversations between the agent and customer to gain deeper insights and analyze agents performance.

Minimal Investment with
No Capex

A cost-effective solution that provides comprehensive call management capabilities without infrastructure requirement.

Enhance Caller
Experience

Optimize caller experience via personalized regional greetings, customized hold music, and skill-based agent routing.

RP Digital Phone Cloud Call center in different countries

Call Center Services in
Kenya

Kenya is rapidly emerging as a hub for call center services, and RP Digital Phone is at the forefront of this revolution. Our state-of-the-art facilities and a skilled and multilingual workforce make us the perfect partner for businesses looking to outsource their call center operations.

Call Center Services in
India

India is renowned for its robust call center industry, and RP Digital Phone leverages this advantage to provide world-class services. Our cutting-edge facilities (Inbound Call Center Services, Outbound Call Center Services, 24/7 Customer Support, Multilingual Support), and a highly skilled and multilingual workforce, make us the ideal partner for businesses looking to enhance their customer service operations.

Call Center Services in
Ghana

Ghana is rapidly establishing itself as a key player in the call center industry, and RP Digital Phone is leading this transformation. Our team in Ghana is standing out there giving 24\7 service with their 100% efficiency and dedication making us the perfect partner for businesses seeking high-quality call center solutions.

Cloud Call Center Solution Use Cases.

Service detail image Service shape image

Monitoring, Whispering and Barging
Listen to calls in real-time, reduce caller churn, share critical insights with on-call agents remotely and gain complete control of the call.

Call Center Analytics Dashboard
Track call center performance and caller trends, through end-to-end monitoring, to drive valuable business insights via analytics dashboards.

FAQ Image

Features of Cloud Call Center Solution

Route calls to the available agents to reduce customer wait time and at the same time record inbound and outbound calls in real-time

Queue the calls with mute, hold, and warm transfer, queue call back and voicemail features during customers’ wait time.

Get virtual numbers for multiple countries to optimize your business operations globally.

Respond to an unlimited number of concurrent inbound and outbound calls maximizing the agent’s efficiency.

Redirect your repeat callers to the agents they last spoke to offer a more personalized customer experience