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To create the most memorable and happy CX memories at every touchpoint – within and outside the organization.

How RP Digital Phone works for your business


Customer call

Callers dial your centralized business number.


RP Digital Phone handles call

Plays IVR and asks caller to select department or extension

Press 1 for sales
Press 2 for support


Forwards call

Transfers call to the right department/agent

Recording & tracks call
Takes voicemail for missed call


Call logs

Reporting,Recording of call, call duration and Routing Detail

Auto Dialer,Click2Call, voice Broadcast

Overview of RP Digital Phone Panel

Better calling experience for your customers

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Voice greeting

Greet your prospects with a customized voice greeting and save them from the monotonous ringing as they call to connect with your business.

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Free connectivity

Allow your potential customers to connect with your business at zero cost as they dial the tollfree number of your brand.

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Upgraded service

Inform your callers of the non-availability of agents, facilitate them to leave a voicemail and save their time to call you repetitively.

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Faster resolution

Assign your departments their keypad extension and let your callers connect with their concerned department directly by pressing 1 or 2.

Better call management for your team

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Call Reports

Get detailed reports of your incoming, outgoing and missed calls and monitor each agent’s on-call performance with their daily call reports.

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Recorded Calls

With recorded and stored customer calls, ensure better employee training or use them reliably during future disputes or doubts.

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Effective Followup

With updated missed calls report and notified reminders on your agents’ phone, ensure proper follow-up on your missed calls.

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Live Panel

Keep a constant tab on your business calls and see all call-related activities on a live dashboard, accessible from any desktop/mobile.