IVR Solutions
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Interactive Voice Response (IVR) is also known as Auto Attendant and is a very popular and powerful feature for commercial communication. It is a system that interacts with the caller through pre-recorded voice messages.
The caller is provided with a variety of options and is asked to select from a range of options in order to direct them to the correct member of staff or pre-recorded message. Reduction of human to human contact increases efficiencies and customer experience.
Benefits of IVR Solution
IVR Solution Use Cases
Time-based Call Routing
IVR solution routes call outside of working hours to the agent's personal numbers, enabling any time outreach for faster query resolution.
VIP IVR Numbers
Choose a number that resonates with your brand, by filtering international and domestic virtual phone numbers.
Features of IVR Solution
Offer multilingual support to customers with customized English, Hindi and regional custom messages.
Offer 24x7 uninterrupted support to your customers via record messages and provide instant query resolvement.
Call routing enables the available agents to answer the customer calls as the call routes to the free agents to reduce customer wait time.
Respond to an unlimited number of concurrent inbound and outbound calls maximizing the agent’s efficiency.
Record every call in real-time to listen to them later and maintain quality standards.