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Cloud Contact Center

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RP Digital Phone Call Center Solutions is a comprehensive package designed around the specific requirements of a modern call center.

The Cloud based system is a combination of all the features that are required to effectively manage your calls. Call conferencing, routing, IVR and many more.

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Benefits of Cloud Call Center Solution

Easy to Set-up and

The call center solution we provide is innovative, easy to implement and best in class, with the latest and most modern features required for call management solutions.

Agent’s Performance

Track and record conversations between the agent and customer to gain deeper insights and analyze agents performance.

Minimal Investment with
No Capex

A cost-effective solution that provides comprehensive call management capabilities without infrastructure requirement.

Enhance Caller

Optimize caller experience via personalized regional greetings, customized hold music, and skill-based agent routing.

Cloud Call Center Solution Use Cases.

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Monitoring, Whispering and Barging
Listen to calls in real-time, reduce caller churn, share critical insights with on-call agents remotely and gain complete control of the call.

Call Center Analytics Dashboard
Track call center performance and caller trends, through end-to-end monitoring, to drive valuable business insights via analytics dashboards.

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Features of Cloud Call Center Solution

Route calls to the available agents to reduce customer wait time and at the same time record inbound and outbound calls in real-time

Queue the calls with mute, hold, and warm transfer, queue call back and voicemail features during customers’ wait time.

Get virtual numbers for multiple countries to optimize your business operations globally.

Respond to an unlimited number of concurrent inbound and outbound calls maximizing the agent’s efficiency.

Redirect your repeat callers to the agents they last spoke to offer a more personalized customer experience